We're here to help.
Installation guidance, a missing part, a warranty question or anything else about your YWKAVROS ceiling fan — send us an email and a person from our team will answer.
Our goal is to reply within 1 business day of receiving your email. Emails are answered Monday to Friday, and we reply to weekend messages on the next business day.
Include these four details for a faster reply
We do not use a contact form, so everything arrives by email. Adding these details in your first message usually means we can answer with a solution instead of more questions.
Amazon order number
Found on your Amazon order details page or confirmation email.
Fan model name
Printed on the product carton and on the label under the motor housing.
What is happening
A short description, when it started, and what you have already tried.
Photos or a short video
Especially helpful for wobble, noise, light and remote issues.
Warranty & spare parts
Coverage terms, the claim process and the parts we can supply are all explained on the support page, together with answers to the questions customers ask most often.
Read Warranty PolicyChoosing the right fan
Browse the lineup for living rooms, bedrooms, great rooms, home offices and covered patios. Not sure about size or downrod length? Email us your room dimensions and we will advise.
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